Professionally handle dispute cases ralated to customer (ex: damage, loss of property, compensation, …) via email, hotline.
Introducing an optimal complaint handling plan to ensure the interests of both Customers, Partners and the Company.
Coordinating with team or other departments to address the complaint completely in a timely manner.
Take responsibility for the Customer's Care as other tasks according to the distribution of the superior authorities.
02 years of experience in a similar position.
Skills: receiving information, handling situations, negotiating and persuading.
Enthusiastic, careful, responsible in work.
Express the love to taking care of Customers on the phone.
Adapt quickly, Under high-pressure.
Able to communicate fluently in English.
Having personal laptop for work.
Salary can be negotiated based on the Personal Capability.
Full insurance under the Labor Law.
13th Salary payment.
Working in an environment where most of the staff are young, dynamic and equally friendly.
Team building and Annual company trip.
Salary review 1-2 times/year.
Working Time: Monday - Saturday (08:30 - 12:00 và 13:30 - 18:00).
