Make plan to implement periodic or casual inspection, monitor activities on service quality of collaborators
Build working process, communication script with customers; Update information to ensure that the process and working scenario are consistent with customer care requirements in each period
Track and synthesize issues, record customer complaints/requests/dissputes about service quality from different channels (call center, social media channels, business units, departments)
Perform weekly/monthly analysis and quality assessment reports
Female candidate with at least 2 years of experience in a system-level quality control position of an corporate
System thinking, logic, critical skills and good communication
Knowledge of quality management (ISO, SLA, Lean 6 Sigma, 5S…)
Be proactive in work and easily adapt to the environment as well as the nature of the work
Salary can be negotiated based on the Personal Capability.
Full insurance and 13th Salary payment under the Labor Law.
Work from home 3 days/month.
Working in an environment where most of the staff are young, dynamic and equally friendly.
Team building and Annual company trip.
Salary review 1-2 times/year.
Working Time: Monday – Saturday Morning (08:30 – 12:00 and 13:30 – 18:00).
