Consult services,answer concerns of customer via phone, email and social media platforms (FB).
Receive complaints and feedback from customers. Submit to related departments for further solutions to deal with customers promptly and appropriately.
Monitor customer’s satisfaction level; figure out the main reasons and propose improvement solutions.
Complete all related Customer Service tasks assigned by seniors.
Pleasant voice, delicate and attentive communication skills.
Passionate about supporting customers via phone.
Energetic, careful and high responsibility in work.
Fluent in Korean communication.
Abilitiy to persuade, handle and deal with difficult cases.
Have experience in Customer Service works.
Salary negotiable depending on capability.
Full insurance under Labor Law.
13th month salary bonus.
Monthly team-building and yearly company trip.
