Frequently Asked Questions

How can bTaskee help you?

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1. What is bTaskee?

bTaskee is an online Home Service platform that allows customers to conveniently book various services directly through application, including home cleaning, air conditioner cleaning, home massage, and many more

Once a booking is made, a bTasker or service provider will accept the job and contact customer through app via chat or phone call. The entire booking process takes only 60 seconds, delivering a fast, simple, and convenient experience for every customer.
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2. In which areas is bTaskee’s service available?

Currently, bTaskee provides home cleaning services covering the following areas: Bangkok, Nonthaburi, Pathum Thani, Nakhon Pathom, Samut Prakan, Samut Sakhon, Chachoengsao, Rayong, Chonburi, Chiang Mai, and Phra Nakhon Si Ayutthaya.
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3. I’m Interested in Using bTaskee Application, but I’m Not Sure About the Service Quality

All bTaskee service providers have at least 1 year of working experience and must pass a criminal background check before providing servicesIn addition, bTaskee conducts interviews, skill assessments, and knowledge tests for every applicant to ensure that customers receive high-quality, professional, and trustworthy services every time.
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4. How Long Does It Take to Find bTasker After Booking a Cleaning Service?

Normally, bTasker will confirm your booking within 1 hour after the service request is made

Note: During holidays or peak hours, we recommend booking at least 1 day in advance to ensure that a bTasker is available, as demand for services is usually higher during these periods.
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5. How Can I Know if a bTasker Provides Good Service?

Once a bTasker accepts your booking, you can view their average rating and reviews from previous customers directly through the application
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6. How Can I Know That This Is a bTasker?

You can identify the cleaner through their profile photo shown in bTaskee application once a bTasker accepts your booking.
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7. What Do I Get If I Refer a Friend to bTaskee?

When your friend enters your referral code during registration, they will receive an instant THB 50 discount. You will also receive a THB 50 discount once your friend completes their first service booking.
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8. Can I Use Cleaning Services on Public Holidays?

bTaskee provides services during public holidays, including New Year and other holidays, so you can book services as usualHowever, we recommend booking 1–2 days in advance to ensure availability, as demand is typically higher during holiday periods.

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9. How Can I Use the Service Through the Application?

Select the service you need through the applicationFill in your booking details and add any specific requirements in the notes section (if any)During the service time:
  • Keep your phone accessible and respond to the service provider
  • Provide clear instructions or landmarks to help bTasker reach your location easily
  • After the service: You can rate and leave feedback on the service you received to help bTaskee continuously improve service quality
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10. What is bPay?

bPay is a digital wallet that allows you to conveniently pay for bTaskee services without using cash. You can top up your bPay account using Visa/Mastercard or ATM cards from all banks via Internet Banking.

Do you have any further questions?

Do you have any further questions?

If you have any additional questions or need more information, please feel free to contact us anytime. We are always happy to assist and support you