1. Service Duration
The service will be provided according to the number of hours you have booked. If you wish to extend the service duration, additional charges will apply based on the extra hours requested.

2. General Cleaning Service
For general cleaning service, the service provider will bring the necessary cleaning equipment and cleaning agents. You are not required to prepare any additional equipment.
This service is suitable for areas that are cleaned regularly. It is not a Big Cleaning or Deep Cleaning service, which is more appropriate for move-in/move-out situations or areas that have not been cleaned on a daily or weekly basis.

3. Inability to Provide Service / Late Cancellation
If the service provider arrives at the location but is unable to perform the service due to your responsibility, or if you cancel the service less than 2 hours before the scheduled start time, the Company reserves the right not to provide any refund in all cases.

4. Cancellation Fees
4.1 One-Time Cleaning Service

Payment by Cash / bPay
- Cancellation less than 2 hours before the service start time: 100% of the service fee will be charged as a cancellation fee
- Cancellation between 2 and 6 hours before the service start time: 30% of the service fee will be charged as a cancellation fee
- Cancellation more than 6 hours before the service start time: a cancellation fee of THB 30 will be charged

Payment by PromptPay

- Cancellation less than 2 hours before the service start time: 100% of the service fee will be charged as a cancellation fee
- Cancellation between 2 and 6 hours before the service start time: 30% of the service fee will be charged as a cancellation fee
- Cancellation more than 6 hours before the service start time: 5% of the service fee will be charged as a cancellation fee

Payment by Credit Card / E-Wallet
- Cancellation less than 2 hours before the service start time: 100% of the service fee will be charged as a cancellation fee
- Cancellation between 2 and 6 hours before the service start time: 30% of the service fee will be charged as a cancellation fee
- Cancellation more than 6 hours before the service start time: 5% of the service fee will be charged as a cancellation fee

4.2 Subscription Cleaning Service
Refunds will be issued to your bPay account for the first 2 cancelled bookings only. After that, all subsequent cancelled bookings will not be eligible for a refund.

Refund conditions:
- 100% refund if the booking is cancelled more than 12 hours before the service start time, or if the service provider fails to show up due to their own fault
- 50% refund if the booking is cancelled 6–12 hours before the service start time
- No refund if the booking is cancelled less than 6 hours before the service start time

A refund for the second cancellation may be granted in certain cases.

bTaskee Refund Policy
1. Refund to bPay
If you made an advance payment via PromptPay and later cancel the service, the paid amount will be refunded to your bPay account after deducting the applicable cancellation fee in accordance with the Company’s policy.
2. Withdrawal from bPay
- Remaining balance from advance payment: The system will deduct the applicable cancellation fee before refunding the amount to your bPay account. When you withdraw the balance, you will receive the refunded amount credited to the account.
- Remaining balance from top-up to bPay: If you top up your bPay account and have not used the balance for any transaction, a withdrawal fee of 20% of the withdrawal amount will apply.

Advance Payment via E-Wallet (TrueMoney / ShopeePay / LINE Pay)
The refund will be returned to the original payment account after deducting the applicable cancellation fee, within 7–15 business days.
If no service provider accepts the booking and you have waited for more than 6 hours, or if the booking expires, the system will issue a full refund.

Advance Payment by Credit Card
The service fee will only be charged after a service provider accepts the booking. If the booking is cancelled after acceptance, the applicable cancellation fee will be deducted and the remaining balance will be refunded to your credit card within 7–15 business days.

Advance Payment via PromptPay
If the booking is cancelled or expires, the payment will be refunded to your bPay account after deducting the applicable cancellation fee. In the case of an expired booking, the full amount will be refunded to your bPay account.

5. Compensation for Property Damage
The Company will consider compensation for property damage caused by the service provider during the service, provided that the matter is reported through the bTaskee application within the specified timeframe only.

Such compensation applies only to cases of property damage and does not cover loss of property in any circumstance. The Company reserves the right not to be responsible for any lost property. Therefore, you are advised to keep all valuable items in a safe place before the service begins.

6. Compensation Coverage
6.1 The Company provides compensation coverage for property damage of up to THB 30,000
6.2 For additional services such as ironing or cooking, the Company provides compensation coverage for property damage of up to THB 2,000

7. Service Quality Guarantee and Satisfaction
If any part of the service does not meet the required standards and conditions, you may report the issue so that our staff can assess the case and arrange for the service provider to carry out corrective action within the specified period, at no additional charge.

Details:
7.1 For cleaning services (one-time cleaning, monthly subscription, Deep Cleaning, and Office Cleaning), the issue must be reported within 24 hours after service completion
7.2 For other services, the issue must be reported within 7 days after the service date for the Company to consider and arrange correction free of charge

8. Conditions for Damage Compensation Consideration
8.1 Damage must be reported within 7 days from the service date. If reported after the specified period, the Company reserves the right not to consider any compensation
8.2 You must provide a receipt or proof of payment showing the item details, purchase date, and price for compensation assessment
8.3 The compensation amount will be calculated based on the value of the property, less depreciation according to the period of use
8.4 If proof of payment is not available for direct valuation, the Company will assess the value by comparing the item with similar property of the same type or characteristics based on market prices