Frequently Asked Questions

bTaskee is an app that allows customers to quickly book home cleaning services—such as daily cleaning, AC cleaning, and more, directly through the app. It takes customers just 60 seconds to place an order via the app. Once the order is confirmed, a bTaskee Tasker will proactively contact the customer and confirm the task through the app.

We are currently available in Jakarta, Bogor, Depok, Tangerang, Bekasi, Bandung, Cimahi, Semarang, Yogyakarta, Sleman, Surabaya, Sidoarjo, Denpasar, and Badung. We plan to expand our services to other areas.

bTaskee Taskers have complete personal records and background information, including a Criminal Record Certificate (SKCK) verified by local authorities. They all have at least 1 year of experience in house cleaning. Tasker must pass an interview with bTaskee to test their knowledge and skills. Additionally, Tasker must complete professional training courses before becoming an official bTaskee Tasker. Therefore, customers can be confident in the reputation and quality of bTaskee’s Tasker.

Yes, home cleaning service orders can be booked from 6:00 a.m. to 10:00 p.m.

bTaskee services are available during the New Year and other holidays. Therefore, you can book any task regardless of special holidays. To ensure your booking is confirmed on a holiday, please book 1–2 days in advance.

Our Tasker will confirm the task within a few hours after you place your order. Please note that during holidays and peak hours, you should book your task one day in advance to ensure a Tasker is available due to increased demand.

Peak hours are times when cleaning requests from customers increase. Peak hours are from 7:00 AM to 9:00 AM and from 7:00 PM onwards.